Smile ID and Plumery Partner to Power Secure, Scalable Digital Banking in Africa

Accelerating Digital Transformation with Enhanced Onboarding and Authentication

February 24, 2025, Lagos, Nigeria:
We’re excited to announce our new partnership with Plumery, a leading provider of digital banking experience systems. Together, we’re set to help financial institutions across Africa accelerate their digital transformation while reinforcing secure customer authentication.

With this collaboration, banks, fintechs, and other financial institutions can now integrate Plumery’s API-first digital banking platform with our advanced identity verification and fraud prevention tools. This means reduced implementation costs, stronger authentication processes, and the delivery of seamless, secure digital banking experiences for customers.

Our partnership addresses two critical challenges facing African financial institutions today. First, many traditional digital banking systems are inflexible and expensive to customize. Plumery’s developer-friendly platform allows institutions to create tailored user journeys while lowering overall ownership costs. Second, authentication fraud is on the rise. An analysis of 110 million identity checks in 2024 showed that fraud attempts during authentication were four times higher than those at registration. While many focus solely on KYC compliance, we know that robust authentication is crucial to prevent account takeovers.

By combining Plumery’s flexible digital banking system with our state-of-the-art authentication technology, we’re delivering a solution that balances top-notch security with a frictionless user experience. This integration ensures that robust identity verification is seamlessly embedded into the digital banking journey—reducing risk without compromising agility.

Dustin Strydom, VP of Commercial, Smile ID, commented,

Our partnership with Plumery represents a pivotal moment in our mission to drive digital transformation and enhance financial security across Africa. By integrating Plumery’s innovative digital banking platform with our advanced authentication technology, we are building a shared commitment to excellence and delivering scalable solutions that empower financial institutions to thrive in an increasingly digital world.”

Ben Goldin, Founder & CEO of Plumery, added,

At Plumery, our mission is to empower financial institutions worldwide to deliver meaningful and seamless experiences to their clients. This begins with a fast, frictionless onboarding process. Our partnership with Smile ID is a crucial step in supporting both current and future customers in the region, ensuring secure, efficient, and scalable digital banking solutions.”

We’re also thrilled to invite you to our upcoming webinar on March 6, 2025, where we’ll dive deeper into how this partnership is transforming digital banking in Africa. Join us as we explore how to build secure, scalable, and customer-centric digital banking solutions that meet the evolving needs of the continent.

About Smile ID
Smile ID is Africa’s leading digital identity verification and authentication provider, offering a comprehensive suite of solutions for secure, seamless onboarding and fraud prevention. With over 210 million KYC checks processed to date, we empower businesses across Africa to verify users and ensure regulatory compliance while preventing fraud.

For more information, visit: https://usesmileid.com/

About Plumery
Plumery is a next-generation digital banking experience platform that empowers financial institutions to build flexible, customer-centric mobile and web applications. Their developer-friendly architecture not only provides ready-to-use digital banking journeys but also equips institutions with the tools to craft unique customer experiences—without impacting core banking systems.

For more information, visit: https://www.plumery.com/